, Online Press Release from Abu Dhabi and Al Ain
(Travel & Tourism)
Filter PR by
Zayed International Airport Terminal Named “Best Airport at Arrivals Globally”
  • ACI World’s annual ASQ Awards recognise airport excellence in customer experience
  • Winners voted for by over 600,000 passengers globally
  • Customer experience “setting a benchmark for airports worldwide”

Abu Dhabi, United Arab Emirates – 12 March 2024: Zayed International Airport has been named “Best Airport at Arrivals Globally” by the Airports Council International at the 2023 Airport Service Quality (ASQ) Awards.

This year’s results recognise ASQ Award winners as being the world’s best airports for the quality of their customer experience, as selected by passengers, who provided feedback in close to 600,000 surveys.

Elena Sorlini, Managing Director & Chief Executive Officer, said: “Receiving accolades is always gratifying, but there's a distinct honour in being chosen by the passengers. Winning this award means so much to the whole team at Zayed International Airport, who continually work hard to ensure that the passenger is at the heart of everything we do.

“Our new state-of-the-art Terminal was meticulously crafted to ensure every visitor's journey is seamless, enjoyable, and unforgettable. I am immensely proud to witness our guests' appreciation for our efforts.”

ACI World Director General Luis Felipe de Oliveira, said: “Congratulations to the whole team at Zayed International Airport on their success in the Airport Service Quality Awards. Your dedication to excellence in customer experience sets a benchmark for airports worldwide!

'Flying through this cutting-edge airport isn't just a transit; it's an experience crafted with care. Your success in the ASQ Awards underscores your ability to give every passenger a memorable and enjoyable airport journey. Keep setting the bar high.”

The ASQ initiative stands out as the airport industry's sole global benchmarking programme dedicated to gauging passenger satisfaction during their time at the airport. Operating across more than 400 airports globally, this programme delivers an in-depth assessment of the quality of the customer service experience. The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport.

Amadeus EVP Airport & Airline Operations Rudy Daniello added, “Over the past few years, many airports have applied technologies like self-service and biometrics to improve passenger experience across key airport touchpoints. What we’re seeing now is a desire to move to the next level by working more collaboratively with airlines and other partners to manage the impact of disruption better. The management of disruptions is a defining issue for passengers, so we look forward to working closely with the industry as it develops new approaches that deliver improved outcomes for passengers.”

Posted by : Abu Dhabi and Al Ain PR Network Editorial Team
Viewed 1212 times
PR Category : Travel & Tourism
Posted on : Tuesday, March 12, 2024  12:49:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of
Previous Story : Progress Report: Sustainability, Digitalization and Safety i...
Next Story : Etihad Cargo Supercharges Customer Service with Launch of Di...
Email this article Print this article

Share this article with your friends and followers
Back to Section Home

Related Stories

Most Viewed Press Release posted in the last 7 days
Eid Gift Guide – Fragrance Edition [31805-Views]
Watches & Wonders 2024 Unico: Hublot's Manufacture Calibre [31233-Views]
Bremont introduces a new generation of its Supermarine diving watch series [25708-Views]
Al Haramain Group shares its business growth by hosting UAE's largest Iftar for 5,000 people as it e... [25367-Views]
Hysek reveals iconic timepieces at Watches & Wonders 2024 [24775-Views]
Catrice Cosmetics Introduces the Clean Girl Makeup Look with New Essentials! [23916-Views]
Slay the sun-kissed girl makeup look: Your Ultimate Guide [23899-Views]
Khabib's Official Training Gloves Will Be Sold at Tooba Charity Auction in Dubai [18941-Views]
Ogilvy Appoints Antonis Kocheilas Global Chief Transformation Officer [17717-Views]
TAQA and JERA to develop Industrial Steam and Electricity Cogeneration Plant for Saudi Aramco Total ... [15286-Views]
Indonesia showcases diverse tourism offerings at Arabian Travel Market Dubai 2024, strengthens regio... [12704-Views]
UAE Ministry of Finance Participated in 2024 IsDB Group Annual Meetings [12168-Views]
Zoom appoints Mohannad AlKalash as new Managing Director for METAP, affirming commitment to the regi... [11719-Views]
Ground Handling Priorities: Safety, Global Standards and Sustainability [11696-Views]
Henry Jacques launches Collection de l'Atelier [9924-Views]
Make your Vishukkani last forever Tanishq Launches Exclusive Vishu Collection [8977-Views]
UAE Ministry of Finance Meets with Government Expenditure and Projects Efficiency Authority of Saudi... [8887-Views]
Al Masaood Bergum Showcases Innovative Modular Solutions at Saudi Giga Projects 2024 & MENA Construc... [8882-Views]
Cigna Healthcare Organizes Health Checks for Hundreds of Workers. [7775-Views]
Enjoy free entry and family-friendly activities this Eid at Emirates Park Zoo and Resort on the firs... [7755-Views]
RSS Facebook Twitter LinkedDin on Instagram
Top Sections
Top Stories